Does M&S Do Car Insurance? A Full Guide In 2024

Introduction

Does M&S do car insurance? This is a question that many consumers may be asking, as Marks and Spencer (M&S) is a well-known British retailer but not necessarily associated with insurance products.

In this comprehensive guide, we’ll explore whether M&S provides car insurance, the types of coverage available, and how their offerings compare to other insurers on the market.

Key Takeaways:

• M&S Bank offers comprehensive, third-party, and third-party fire and theft car insurance policies
• The policies are rated 5 out of 5 stars by Defaqto, indicating high-quality coverage.
• M&S Bank also offers specific policies for electric and hybrid vehicles
• Customer reviews of M&S Bank’s car insurance have been “lackluster,” so it’s important to compare quotes from other insurers.
• M&S Bank does not offer a discount for insuring multiple cars on the same policy

Overview of M&S Car Insurance

M&S Bank, the financial services division of the well-known British retailer Marks & Spencer, offers customers a range of car insurance policies. These include comprehensive, third-party, and third-party fire and theft coverage options.

Defaqto, an independent financial research company that provides star ratings for insurance products, rates the comprehensive car insurance policies offered by M&S Bank at 5 out of 5 stars.

This high rating indicates that the M&S Bank comprehensive policies provide extensive coverage and features that meet the needs of most drivers.

According to the Finder UK review, the standard comprehensive policy from M&S Bank includes features such as a courtesy car, child car seat cover, and personal accident cover.

Customers can also opt for the premier comprehensive policy, which standardizes breakdown cover and motor legal protection. For drivers seeking more basic coverage, M&S Bank also offers third-party fire and theft policies.

These policies protect from damage to other people’s vehicles and property and cover theft or fire damage to the policyholder’s vehicle. 

Premier vs Standard Car Insurance Cover

M&S Bank offers two levels of comprehensive car insurance coverage: standard and premier. Both policies provide comprehensive coverage, but the premier policy includes additional features and benefits.

The standard comprehensive policy from M&S Bank includes features such as a courtesy car, child car seat cover, and personal accident cover. These are all standard inclusions that customers would expect to find in a comprehensive car insurance policy.

However, the premier comprehensive policy from M&S Bank goes a step further by including breakdown cover and motor legal protection as standard.

As noted on the M&S Bank website, RAC provides the breakdown cover. It includes European and UK coverage, so policyholders are protected even if they are passengers in another vehicle.

The motor legal protection feature can provide up to £100,000 in coverage to help policyholders claim for uninsured losses if they are involved in an accident that is not their fault.

By including these additional features as standard, the M&S Bank premier comprehensive policy offers a more comprehensive level of coverage than the standard policy.

Customers who want peace of mind regarding breakdown assistance and legal protection may find the premier policy the better choice, even though it will likely come with a higher premium.

Ultimately, the standard and premier comprehensive policies from M&S Bank provide high-quality coverage, as evidenced by their 5-star Defaqto rating. Customers will need to carefully consider their individual needs and budget to determine which level of coverage is the best fit for them.

Third-Party Cover

One of the key car insurance options offered by M&S Bank is third-party cover. This level of coverage is the most basic form of car insurance legally required to drive on UK roads.

Third-party car insurance from M&S Bank covers damage to other people’s vehicles and property in the event of an accident. However, it does not cover damage to the policyholder’s own vehicle.

The Quotezone review explains that third-party cover is the minimum level of insurance required by law. It protects the policyholder from paying out of pocket if they are found liable for damages to another person’s car or property.

 While third-party cover may be the cheapest option, it is important for drivers to consider their needs carefully.

The HSBC guide notes that third-party cover may be suitable for those who rarely use their car or don’t need coverage for their vehicle.

However, suppose the policyholder’s car is relatively new or valuable. In that case, they may want to opt for a higher level of coverage, such as third-party, fire and theft, or comprehensive insurance. These policies will protect the policyholder’s vehicle in addition to third-party liability.

Third-Party, Fire and Theft

One of the car insurance options offered by M&S Bank is third-party, fire and theft coverage. This level of insurance provides a mid-range level of protection, sitting between the most basic third-party-only policy and the more comprehensive full coverage

third-party, fire and theft insurance from M&S Bank covers damage to other people’s vehicles and property in the event of an accident, just like a standard third-party policy. However, it also provides coverage for theft or fire damage to the policyholder’s own vehicle.

The Quotezone review explains that if the policyholder’s car is stolen or damaged by fire, the insurer will pay to repair or replace it. This added protection can give drivers greater peace of mind, especially if they own an older or higher-value vehicle.

The Money Saving Expert guide notes that third-party, fire, and theft do not cover damage to the policyholder’s car in an accident where they are at fault.

 However, if the accident is the fault of another driver, their insurance should cover the cost of repairs.

Third-party, fire, and theft may be a more affordable option for some drivers than a comprehensive policy.

However, this is not always the case, and customers should compare quotes across different levels of coverage to find the best deal.

Overall, the third-party, fire, and theft policy from M&S Bank provides a middle-ground option for drivers who want more protection than the basic third-party cover but don’t require the full benefits of a comprehensive policy.

Electric and Hybrid Car Insurance

In addition to its standard range of car insurance policies, M&S Bank also offers specialized coverage for electric and hybrid vehicles. These policies are designed to meet the unique needs and requirements of drivers of eco-friendly cars.

 The key features of the electric and hybrid car insurance policies include:

Guaranteed Replacement Car

If the policyholder’s electric or hybrid vehicle cannot be driven following an accident, fire, or theft, M&S Bank will provide a hire car for up to 28 days. After that, a courtesy car will be made available, subject to availability.

Legal Protection

The premier electric and hybrid car insurance policy from M&S Bank includes £100,000 of legal protection coverage. This can help policyholders claim for uninsured losses if they are involved in an accident that is not their fault.

The Which? guide notes that the cost of the equivalent breakdown cover with the AA would be over £400, so including this feature as standard in the M&S Bank premier policy represents good value.

In addition, the policy can cover replacing leased electric car batteries if they degrade, have a fault, or suffer accidental damage. Customers should check the terms of their battery leasing agreement to understand what is covered.

M&S Bank Car Insurance Reviews

Customer reviews of M&S Bank’s car insurance policies have been mixed, with some positive and negative experiences highlighted across various platforms.

Positive Reviews

Some customers have praised M&S Bank for providing comprehensive policies at reasonable prices. Positive feedback includes efficient claims responses, excellent customer service, and seamless policy-setting processes.

 The brand’s no-claims protection has also been commended for preventing penalties after accidents.

Negative Reviews

Conversely, negative reviews have pointed out significant price increases upon policy renewal, issues with cancellations, delays in claim settlements, and dissatisfaction with the handling of personal injury claims. Some customers have expressed frustration with unexpected charges and difficulties obtaining refunds.

Comparison and Recommendations

Given the mixed feedback, customers should compare quotes not only from M&S Bank but also from other insurers to ensure they are getting the best deal.

While M&S Bank’s car insurance policies offer attractive features like breakdown cover and motor legal protection, the lack of a multi-car discount and unimpressive customer review scores indicate the importance of exploring all available options before deciding.

Key Features of M&S Car Insurance

M&S Bank offers a range of car insurance policies with several notable features and benefits. Here’s an in-depth look at some of the key features:

Uninsured Driver Promise

One of the key features of the car insurance policies offered by M&S Bank is the “uninsured driver promise.” This provides valuable protection for policyholders if they are involved in an accident with a driver who does not have valid insurance coverage

 The uninsured driver promise means that if someone without insurance hits the policyholder, the policyholder’s no-claims bonus will be protected. Additionally, the policyholder will not have to pay their policy excess, ensuring they are not left out of pocket due to the actions of an uninsured motorist.

This feature is included as standard in both the standard and premier comprehensive car insurance policies offered by M&S Bank.

This provides an extra layer of protection for policyholders, who may otherwise have to claim on their own insurance and risk losing their no-claims discount if they are involved in an accident that is not their fault.

The Money Advice Online article notes that the uninsured driver promise is a valuable feature, as it can help avoid the hassle and financial burden of dealing with an uninsured driver after an accident.

Overall, the promise of uninsured drivers is a standout feature of M&S Bank’s car insurance policies. It demonstrates the insurer’s commitment to providing comprehensive coverage and protecting policyholders, even when the other party is uninsured.

Personal Claims Manager

One key feature of the car insurance policies offered by M&S Bank is the assignment of a personal claims manager to policyholders who need to make a claim.

When a policyholder needs to make a claim, they will be allocated their own dedicated personal claims manager. This individual will serve as the policyholder’s main point of contact throughout the claims process, helping to ensure everything runs smoothly. 

The personal claims manager will guide the policyholder through the various steps to make a claim. This personalized service can help alleviate the stress and uncertainty of navigating an insurance claim.

A dedicated claims manager can be particularly beneficial if the claim is complex or involves multiple parties. The claims manager can liaise with the relevant parties on the policyholder’s behalf, ensuring a more efficient and streamlined claims process.

The personal claims manager will keep the policyholder informed throughout the claims process, providing updates and answering any questions they may have. This level of communication and support can be invaluable during a stressful and uncertain time.

No Multi-Car Discount

One notable feature of the car insurance policies offered by M&S Bank is that they do not provide a discount for customers who insure multiple vehicles on the same policy.

 Unlike some other major insurers in the UK market, M&S Bank does not offer a multi-car discount. This means that customers who have more than one car cannot benefit from potential savings by bundling their policies together.

Many car insurance providers offer multi-car discounts. These discounts are designed to encourage customers to insure all of their vehicles with the same company, which can lead to administrative efficiencies and lower overall costs for the insurer.

However, M&S Bank’s lack of a multi-car discount does not necessarily mean its policies are uncompetitive. Customers should still compare quotes from M&S Bank against other insurers to ensure they get the best deal for their needs and circumstances.

Ultimately, the absence of a multi-car discount may be a consideration for some customers when evaluating the M&S Bank car insurance offering. However, weighing this against their policies’ other features and benefits is important to determine if it is the right choice.

Breakdown Cover with M&S Bank Car Insurance

One of the key features of the premier comprehensive car insurance policy from M&S Bank is the inclusion of breakdown cover provided by RAC. The breakdown cover provided with the premier policy includes the following services:

Roadside Assistance

If the policyholder’s vehicle breaks down, the RAC will provide roadside repair services to try and get the car back on the road. This includes labor and parts at the scene of the breakdown.

Home-Start

If the vehicle doesn’t start at the policyholder’s home, the RAC will assist in getting the car running again.

European Breakdown Cover

The breakdown cover extends to Europe, providing the same roadside assistance and recovery services if the policyholder’s car breaks down while traveling abroad.

Customers can add breakdown cover as an optional extra to the standard comprehensive car insurance policy if they want this level of protection but don’t require the other features of the premier policy.

The M&S Bank premier policy includes breakdown cover from a reputable provider like RAC, a valuable benefit. The equivalent cover from RAC would cost over £400, so bundling it into the insurance policy represents good value.

Comparison to Other Insurers

While M&S Bank offers a range of car insurance policies, customers need to compare their offerings to those of other insurers on the market to ensure they get the best deal.

M&S Bank’s car insurance policies may not always be the cheapest option available. The review notes that “customers should shop around to ensure they get the best deal” as M&S Bank’s prices vary compared to other providers.

While M&S Bank’s policies have some attractive features, customers should still compare quotes from various insurers to find the most competitive price for the required coverage.

This is echoed in the Fairer Finance article, which highlights that the car insurance market is highly competitive, with many providers offering similar products. The article suggests that customers should look beyond just the M&S Bank brand and consider the underlying insurer and claims handler when deciding.

The Smart Money People review also notes that some customers have reported “astronomical increases” in their renewal quotes from M&S Bank. This indicates that the insurer’s pricing may not always be consistent or the most affordable option.

Ultimately, while M&S Bank’s car insurance policies have appealing features, such as the uninsured driver promise and personal claims manager, customers should not assume that M&S Bank will always offer the best value.

Comparing quotes from multiple insurers, including those beyond the M&S brand, is crucial to ensure customers find the most suitable and cost-effective car insurance policy.

Get a Car Insurance quote online for M&S Bank Car Insurance.

M&S Bank offers car insurance policies that can be obtained through their website or in-store. The policies are available for both standard and premier coverage, and customers can choose the level of coverage that best suits their needs.

M&S Bank’s car insurance policies offer a range of features, including personal claims managers, uninsured driver protection, and guaranteed replacement cars with premier cover.

To get a quote online, customers can visit the M&S Bank website and fill out a form with their personal information and details about the car they want to insure.

The website will then provide a quote based on the information provided. Customers can also call the M&S Bank customer service line to get a quote or to speak with a representative about their policy options.M&S Bank’s car insurance policies are arranged and administered by BISL Limited using a panel of insurers.

The policies offer a range of features, including personal accident cover, child seat cover, and approved repairs guaranteed for three years.

Customers can also add optional extras to their policies, such as breakdown cover and legal protection.M&S Bank’s car insurance policies offer a range of benefits, including uninsured driver protection, which ensures that customers are not left out of pocket if a driver hits them without insurance.

The policies also offer a guaranteed replacement car with premier cover, which provides a hire car for up to 28 days following an accident, fire, or theft.

Other M&S Insurance Products

M&S Bank offers a variety of insurance products beyond car insurance, including home, pet, and travel insurance. These policies can be managed online through the M&S Bank website, which provides easy access to policy documents, renewals, and claims.

Home Insurance

M&S Bank’s home insurance policies cover treasured possessions and protect against unexpected events. The contents insurance policy covers possessions in the event of theft or damage, while the buildings insurance policy covers the home’s structure.

M&S Bank also offers a combined buildings and contents insurance policy for comprehensive coverage.

Pet Insurance

Pet insurance from M&S Bank is designed to protect customers’ furry family members. The policy covers dogs and offers illness, injury, and accident coverage. Customers can choose from three levels of coverage, including Essential, Standard, and Premier, to find the right level of protection for their pet’s needs.

Travel Insurance

Travel insurance from M&S Bank provides coverage for trips abroad, including medical expenses, cancellations, and personal belongings.

The policy offers flexible coverage options, with single-trip and annual multi-trip policies available. Customers can also add optional extras, such as winter sports coverage, to tailor the policy to their travel needs.

In addition to these insurance products, M&S Bank offers various financial services, including credit cards, savings accounts, loans, and mortgages. By offering a comprehensive suite of financial products and services, M&S Bank aims to provide customers with a one-stop shop for all their financial needs.

Making a Claim 

When the unexpected happens, and you need to make a claim on your M&S Bank car insurance policy, it’s essential to understand the process to ensure a smooth and efficient experience. Here’s an in-depth guide on how to make a claim with M&S Bank Car Insurance:

1. Contact M&S Bank

The first step in making a claim is to contact M&S Bank as soon as possible after the incident. You can reach their claims team by phone at the number provided on your policy documents or on the M&S Bank website. The claims team is available 24/7 to assist you with your claim.

2. Provide Details

When you contact M&S Bank to make a claim, be prepared to provide details about the incident. This may include information such as the incident’s date, time, location, details of any other parties involved, and a description of what happened. Providing accurate and detailed information will help expedite the claims process.

3. Submit Documentation

M&S Bank may require you to submit documentation to support your claim. This could include photos of the damage, a police report, and other relevant information. Make sure to gather and submit all required documentation promptly to avoid delays in processing your claim.

4. Assessment and Repair

Once your claim is submitted, M&S Bank will assess the information provided and determine the next steps. Depending on the nature of the claim, they may arrange to assess the damage to your vehicle or property. Approved repairers will carry out repairs to ensure quality workmanship.

5. Settlement

After completing the assessment and repair process, M&S Bank will work to settle your claim promptly. This may involve arranging for payment for repairs, replacement of damaged items, or other forms of compensation as outlined in your policy.

6. Follow-Up

Throughout the claims process, M&S Bank’s claims team will keep you informed of the progress and any updates regarding your claim. If you have any questions or concerns, don’t hesitate to contact your claims handler for assistance.

7. Customer Support

If you encounter any difficulties or have questions about the claims process, M&S Bank’s customer service team can provide support and guidance. They can assist with any queries and ensure your claim is handled efficiently and fairly.

The Claims team of Marks and Spencer Motor Insurance can help you 24 hours a day, 365 days a year. When you call, make sure you have your policy number on hand.

How To Renew Your Policy

Several options are available to renew your M&S Bank car insurance policy.

 Firstly, you can renew your motor insurance policy over the phone by calling the dedicated renewals line at 0800 107 1828. The line is open from 8 a.m. to 9 p.m. Monday through Friday, and you will need your policy details to hand when you call.

Alternatively, you can manage your policy online by visiting the M&S Bank website and logging into your account using your email address and policy number. From there, you can view your policy documents, change your cover, and renew your policy for another year.

 It is important to note that M&S Bank will send you a renewal notice within 7 to 21 days before your contract ends, giving you 14 days to cancel your policy at reduced cancellation fees if you wish to do so. 

If you choose to renew your policy, you must have various documents ready, including your policy number, bank details, and payment method, in case of cancellation fees. 

If you have any questions or concerns about your policy or the renewal process, call M&S Bank’s customer services team at 0344 871 2349. 

Lines are open from 8 a.m. to 8 p.m. Monday through Friday and from 8 a.m. to 6 p.m. Saturday. You can also write to M&S Bank at Fusion House, Bretton Way, Peterborough, PE3 8BG, or contact them via social media.

When renewing your policy, comparing quotes from other insurers to ensure you get the best deal is always a good idea.

M&S Bank offers a 15% discount for M&S Bank cardholders who buy an insurance policy online, but other discounts or promotions available from other insurers could save you money. 

It is also worth checking whether you are eligible for any no-claims bonuses or other discounts that could reduce the cost of your premium.

How To Contact Marks and Spencer Car Insurance

To contact M&S Bank Car Insurance, customers can reach out through various channels provided by M&S Bank:

1. Customer Service Phone Number: Customers can contact M&S Bank Car Insurance customer service by calling 0344 871 2349. The customer service team is available Monday through Friday from 8 a.m. to 9 p.m., Saturday from 9 a.m. to 6 p.m., and Sunday from 10 a.m. to 4 p.m.
2. Manage Your Policy: Customers can call M&S Bank Car Insurance at 0344 858 6877 for policy management inquiries. The lines are open from 8 a.m. to 8 p.m. Monday through Friday, 8 a.m. to 6 p.m. Saturday, and 10 a.m. to 4 p.m. Sunday. Customers can also manage many aspects of their policy online, such as adding a driver, changing their address, or viewing policy documents.
3. In Writing: Customers can also write to M&S Car Insurance. The address for written correspondence is M&S Car Insurance, Fusion House, Katharine Way, Bretton, Peterborough, PE3 8BG.
4. Complaints: Customers can call the complaints line at 0344 858 6877 if they have any issues or complaints. M&S Bank is committed to providing the highest service standards and aims to resolve problems quickly. Customers can also write complaints to the Customer Relations Manager at the address above.
5. Renewals: Customers can call 0800 107 1828 to renew policies. M&S Bank sends reminders before the current policy expires, explaining the renewal process.
6. Claims and Breakdown Recovery: Customers can call 0344 412 2160 to make a claim. The UK Claims team is available 24 hours a day, 365 days a year. Customers can call 0330 018 3236 for windscreen repairs or book an appointment online. In case of breakdowns, customers can call 0330 332 8468 in the UK or use the provided numbers for Europe.

FAQ For Does M&S Do Car Insurance?

Conclusion

In conclusion, “Does M&S do car insurance?” Yes, M&S Bank offers car insurance policies, including comprehensive, third-party, and third-party fire and theft cover. These policies are rated 5 out of 5 stars by Defaqto, indicating high-quality coverage.

M&S Bank has partnered with RAC to provide optional breakdown cover, which can be added to an insurance policy. M&S Car Insurance is arranged and administered by BISL (Budget Insurance Services Limited) and operated by HSBC.

It is worth noting that M&S Bank does not offer a multi-car discount and has unimpressive scores on customer review sites.

However, the brand’s standard comprehensive policy includes a courtesy car, child car seat cover, and personal accident cover, and upgrading to the premier policy will add breakdown cover and motor legal protection. It is recommended to compare all options and shop around to ensure the best deal for individual needs. 

References

Moneyfacts. (n.d.). What Is The Best Car Insurance 2024? Retrieved from https://moneyfactscompare.co.uk/insurance/car-insurance

Smart Money People. (n.d.). M&S Bank – Marks and Spencer Car Insurance Reviews. Retrieved from https://smartmoneypeople.com/mands-bank-reviews/product/car-insurance

M&S Bank. (n.d.). Get A Car Insurance Quote Online. Retrieved from https://bank.marksandspencer.com/insurance/car-insurance

Finder. (2024, April). Marks and Spencer car insurance review April 2024. Retrieved from https://www.finder.com/uk/car-insurance/marks-and-spencer

M&S Bank. (n.d.). Insurance Cover You Can Rely On. Retrieved from https://bank.marksandspencer.com/insurance/overview